We make every effort to give the best service possible to everyone who attends our practice.

However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.

To pursue a complaint please contact the practice manager who will deal with your concerns appropriately. Further written information is available regarding the complaint’s procedure from reception.

If you have any concerns about any aspect of our service please let us know by contacting the practice manager, Mrs Gillian Lawson, by telephone at 01924458787 or in writing.